Cosmetic AI Assistant

Challenge

The brand's support team couldn’t scale to handle growing customer demand for product advice, especially given the variety of skin types and conditions.

Solution

Codera deployed an AI chatbot that analyzes user photos and personal traits to recommend personalized cosmetic products at scale.

Result

The bot handled over 150,000 product requests with 97% satisfaction while reducing support costs by 95% and boosting upsell rates.